Quick answer: ICA opening hours are Monday to Friday, 8.00 am to 4.30 pm. ICA is closed on Saturdays, Sundays and public holidays. The counters do not close for lunch. All counter services are at the ICA Services Centre, 2 Crawford Street, Singapore 207218, next to Lavender MRT.
ICA opening hours changed twice in the last two years, so many websites are out of date. This guide gives the correct 2026 times and the lunch and weekend rules. It also covers the hotline hours and the new address. It also lists what to bring, so you only go once.
ICA Opening Hours 2026 at the ICA Services Centre
The Immigration & Checkpoints Authority (ICA) runs one public office for counter services. It is the ICA Services Centre. Here are its hours.
| Day | ICA opening hours |
|---|
| Monday to Friday | 8.00 am to 4.30 pm |
| Saturday | Closed |
| Sunday | Closed |
| Public holidays | Closed |
People also search for ICA office hours, ICA working hours or ICA operating hours. They are all the same times. ICA’s online services on the ICA website and the MyICA app work at any hour.
What Time Does ICA Open and Close?
ICA opens at 8.00 am and closes at 4.30 pm, Monday to Friday. This is the ICA closing time on every working day.
Do not plan to arrive at 4.25 pm. If an officer finds a missing paper, there will be no time to fix it. Aim to arrive well before your slot.
Does ICA Close for Lunch?
No. ICA lists one block of hours, 8.00 am to 4.30 pm, with no lunch break. Counters stay open through the day.
Lunch time can still be busy. Many people visit during their own lunch hour. If you have a choice, go earlier in the morning.
Is ICA Open on Saturday, Sunday or Public Holidays?
No. ICA is closed on all three.
- Saturday: ICA used to open on Saturday mornings. Saturday service stopped on 2 September 2024.
- Sunday: Closed.
- Public holidays: Closed, even when the holiday falls on a weekday.
Do you only need to collect a new passport or IC? You can usually pick a SingPost outlet for collection when you apply. ICA says these outlets open on Saturdays, and some open on Sundays too. ICA also says close to 70% of passports and ICs are now collected this way.
Do You Need an Appointment to Go to ICA?
It depends on the service. Here are the common cases.
| Reason for your visit | Appointment needed? |
|---|
| Passport application over the counter | No, but expect to wait |
| PR formalities, applied on or after 26 June 2024 | ICA gives you a slot. See it in ICA e-Service. |
| PR formalities, applied before 26 June 2024 | Yes, book one yourself |
| A visit listed in an ICA letter | Follow the date in the letter |
ICA said in 2024 that close to 95% of its customers already apply online. So check the ICA website or MyICA first. You may not need to go at all.
For PR applicants, ICA picks the slot for you. You can change it online. Our guide to the steps after In-Principle Approval explains what happens next.
ICA Hotline Number and Hours
The ICA Call Centre number is 6391 6100. Officers answer calls Monday to Friday, 8.00 am to 5.30 pm. The line is closed to live calls on weekends and public holidays.
Is there a 24-hour ICA hotline? Only in part. ICA runs a 24-hour recorded service on the same number. It gives general information, but you cannot speak to an officer after hours. You can also send a question through ICA’s online feedback form at any time.
What to Bring When You Visit ICA
Going to ICA without the right papers usually means a second trip. Bring:
- Your appointment details, from the letter or ICA e-Service
- Your passport and NRIC or pass card
- All original documents listed by ICA
- One set of photocopies
- An official English translation of each document not in English
The last point is where many people get stuck. If your slot is close, see our tips on rush ICA paperwork in one day to know what is realistic.
Going to ICA With Documents Not in English? Get Notarised Translations Before Your Appointment
What Kind of Translation Does ICA Accept?
ICA does not accept just any English version. It accepts only three types:
- A translation by the embassy of the country that issued the paper.
- A translation by a notary public in Singapore or in that country.
- A private translation that the embassy attests, or that a notary public notarises.
ICA also says it does not endorse any private translation company. A company stamp alone is not enough. What counts is that your translation fits one of the three types above.
Most people use the third type. We prepare the English translation and arrange the notarisation, so it meets ICA’s rule. That is how translations prepared to ICA’s rules work in practice.
Visiting ICA for PR or Citizenship Formalities
Many visitors come to complete PR or citizenship formalities after an In-Principle Approval (IPA). The officer checks your original papers against what you uploaded.
Every name, date and spelling must match. A common problem we see is a name spelled two ways. It is one way in the passport and another in a translation. Getting English copies of your PR papers done in one batch keeps them the same.
Completing PR or Citizenship Formalities? Get Every Foreign Document Translated as One Matching Set
Visiting ICA for an LTVP for Parents or a Spouse
Long-Term Visit Pass (LTVP) visits often involve papers from a parent’s or spouse’s home country. One of the most common is a Malaysian birth certificate in Bahasa Melayu.
These papers often take the longest to gather, so start early. A Bahasa Melayu birth certificate into English is a short job if the scan is clear.
Where Is ICA Now? Address and How to Get There
The old ICA Building on Kallang Road is closed to the public. All counter services moved to the ICA Services Centre. It opened on 7 April 2025.
- Address: ICA Services Centre, 2 Crawford Street, Singapore 207218
- MRT: Lavender (EW11), Exit A, about 2 minutes on foot
- Bus: Stops on Kallang Road near Lavender Station, about 2 to 3 minutes away
- Car or taxi: Drop-off bay at the entrance on Crawford Street
- Parking: No public parking. Use car parks along North Bridge Road, Crawford Lane or French Road.
Older maps may still show the old building. Always use the Crawford Street address.
Best Time to Visit Within ICA Opening Hours
ICA only opens on weekdays, so some days are busy. A few tips:
- Arrive a little early for your slot.
- Expect crowds on Monday mornings and after a public holiday.
- Avoid arriving close to 4.30 pm.
- Check ICA’s website before festive seasons for any notices.
Common Reasons People Have to Go Back to ICA
- A paper listed by ICA is missing.
- Only photocopies were brought, not the originals.
- A paper is not in English and has no translation.
- A friend or relative did the translation.
- The translation has no notary or embassy step.
- A name spelling does not match the passport.
Most of these are easy to avoid. For a foreign certificate, ask for a notary’s certificate on the translation before your visit.
Need Help Before Your ICA Visit?
Is your ICA appointment coming up, with papers not in English? Send a photo to translators who prepare ICA paperwork daily. We will tell you which papers need translation, the cost and the earliest ready date.
Your ICA Slot Is Booked but a Certificate Is Still Untranslated? Tell Us the Date
Frequently Asked Questions
What happens if I miss my ICA appointment?
You usually need to make a new appointment through ICA e-Service or MyICA. Do it quickly, because your IPA or pass approval has an end date. Without a valid approval, you may have to apply again.
Can someone else go to ICA for me?
It depends on the service. PR and citizenship formalities need the applicant in person. For other matters, check your ICA letter or the ICA website before you send someone.
Does ICA close early on the eve of a public holiday?
No. ICA’s published hours do not include early closing on public holiday eves. Normal hours apply unless ICA posts a notice on its website.
How long does a visit to ICA take?
It depends on the service and the day. A passport collection is quick. Formalities with document checks take longer, so plan for at least half a day.
Can I go to the old ICA Building on Kallang Road?
No. The old building is closed to the public. All counter services are at the ICA Services Centre on Crawford Street.
Conclusion
ICA opening hours in 2026 are simple. The ICA Services Centre opens 8.00 am to 4.30 pm, Monday to Friday, with no lunch break. It is closed on weekends and public holidays.
Check first if you can do your task online. If you must go, bring every original and an ICA-accepted translation of any foreign paper. That way, one visit is enough.
