Insurance Claim Documents Translation Services in Singapore
Making an insurance claim with papers in another language? Your insurer needs to read every bill, report and stamp in English. Most insurers and claims handlers in Singapore accept a certified translation. Some insurers, and many overseas offices, ask for a notarised translation instead, and a court claim needs a translator's affidavit. We tell you which one your claim needs, and we translate medical reports, hospital bills, police reports, receipts and death papers in both directions.
Quick answer: A certified claim translation starts from S$40 a page and takes 24 to 48 hours. A 5-page claim bundle starts from S$200. If your insurer asks for a notarised set (translation + notary + SAL), it starts from S$202.20 for 1 page, plus S$40 for each extra page, and usually takes 3 to 7 working days. Claim deadline close? Send short documents before 11am on a weekday for same-day translation. The notary and SAL steps then add a few working days.
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Certified, Notarised or Affidavit: Which Insurance Claim Translation Do You Need?
Each office reads claim papers in its own way. Ask your insurer which one they want, or send us their letter and we will check. Claiming from a Singapore insurer? You usually only need card 1.
1. Certified Translation (most insurers)
- Who signs it: Our translator, checked by a second linguist, with our signed accuracy statement and company stamp.
- Used for: Insurers, claims handlers (TPAs), loss adjusters, MOM work injury claims, FIDReC disputes.
- Time: 24 to 48 hours.
2. Notarised + Apostille (insurer asks, or overseas claim)
- Who signs it: A Notary Public in Singapore (a senior lawyer), who signs and seals our certified translation.
- Used for: An insurer that asks in writing, or a claim with an insurer, estate or family abroad.
- Time: 3 to 7 working days.
- From: S$202.20 per 1-page document (S$40 translation + S$75 notary + S$87.20 SAL).
3. Translator's Affidavit (courts)
- Who signs it: Our translator, who swears that the translation is correct before a commissioner for oaths.
- Used for: Injury and accident claims in the State Courts, and other court cases that use claim papers.
- Time: Usually 2 to 4 working days.
- From: Quoted on request.
One thing we will always tell you straight
ICA does not endorse any private translation company, and no translation company can promise that any office will approve your file. The same is true for insurers: they decide every claim. What we promise is a translation in the form your insurer asks for, with every figure, stamp and date as printed, and honest advice so you do not pay for a seal you do not need.
Medical Report, Hospital Bill and Police Report Translation for Insurance Claims
Your claim papers may be a Chinese hospital bill, discharge summary (出院小结) or test report; an Indonesian police report (laporan polisi) or autopsy report, or an English report going into Bahasa Indonesia for a family claim; a Malay or Thai hospital bill; a Japanese or Korean medical report or insurance certificate; a Portuguese, Spanish or French police report for a travel claim; or a Vietnamese, Burmese, Bengali, Tamil or Tagalog medical certificate (MC) or receipt. We keep every amount in its original currency, copy every stamp and seal, and keep drug and test codes with their full names beside them.
Also: Burmese, Bengali, Tamil, Tagalog
We also translate English papers into the insurer's or family's language when the claim is paid abroad. Rare languages cost more. Tell us the language and we will confirm the price within the hour.
Translation for Claims Paid Abroad
Many claims are paid by an insurer, estate or family outside Singapore. These are the cases we see most.
Home-Country Health Cover
Treatment in Singapore, claimed under a policy held in China, Japan, Korea, India or Indonesia.
Life and Death Settlements
Papers for families and estate offices in Malaysia, Indonesia, Taiwan, the Philippines and Vietnam, so heirs can be paid. Many of these offices want a notarised translation with the SAL apostille.
Travel and Medical Evacuation
Reports for travel insurers and air ambulance teams in Europe, Australia and the Gulf. The UAE and Qatar also need an embassy stamp after SAL.
Cargo and Goods Losses
Survey reports and invoices for shipping lines and surveyors in China, Thailand, Korea and the Middle East.
Sworn Translation
Singapore has no state-appointed sworn translators. A "sworn translation" means a translator's affidavit of accuracy, sworn before a Notary Public in Singapore and then apostilled by SAL, or a translator on an embassy's own list. We check which one the overseas office wants.
How to Get Insurance Claim Documents Translated, Step by Step
Four steps, planned around your claim deadline.
Send photos or scans
Every page of the papers, the backs if they have stamps, your passport or ID page, and your claim deadline.
Get a fixed price within an hour
We tell you which pages the insurer really needs, the route (certified, notarised or affidavit) and the time.
Translation and second check
A translator who knows medical and claim terms prepares it. A second linguist checks every name, figure, date and drug code.
Delivery
For a certified claim, you get a signed PDF, with a paper copy on request. For a notarised set, you get a PDF of the full set (original copy, translation, notary and SAL pages) plus the signed paper set. Courier for a small fee, or collect from our office.
Why Policyholders Trust Us With Claim Translation
Claim papers are full of figures, codes and stamps. This is how we handle them.
Exact Figures and Terms
Amounts stay in the original currency, and drug and test codes keep their full names beside them.
No Seal You Do Not Need
If a certified translation is enough for your insurer, we say so.
Notary Step Handled Here
When a notarised set is needed, we work with a partner Notary Public in Singapore and send it on to SAL. You do not queue anywhere.
Honest Timelines
Certified in 24 to 48 hours; notarised in 3 to 7 working days. We plan around your claim deadline.
A Real Job: Fujian Hospital Bill and Discharge Note Translated for a Claim With a Singapore Insurer
A Singapore policyholder was treated for six nights in a city hospital in Fujian. He had 8 days left in his claim window, and his insurer asked for a notarised translation.
Hospital Bill Translation
Hospital bill, discharge note and test results
5 papers with red ward stamps, short-form drug names and a long bill on thin till roll.
What the client needed
Singapore policyholder claiming for treatment in China
- Only 8 days were left in his claim window.
- The papers had red ward stamps and short-form drug names.
- The long bill was printed on thin till roll.
What we did
Every figure kept as printed, and a problem flagged before filing
- He sent 5 papers: the bill, a discharge note and test results.
- We read every stamp and unit name, kept all figures in RMB and matched his name to his passport.
- We added full drug names beside the short forms.
- We found that the bill total did not match the itemised list, and flagged it so he could ask the hospital before filing.
- The English pages were ready in 2 days, and the full notarised set, with the SAL apostille, was ready on working day 4.
How Much Does Insurance Claim Translation Cost in Singapore?
One fixed price, no hidden fees. You only pay for the pages that carry claim facts. Several documents? Send them together for one bundled quote with an itemised breakdown.
Certified Translation
24-48 hrsStarting from · most insurers and TPAs
- Signed accuracy statement and company stamp
- Amounts kept in the original currency
- Example: 5-page claim bundle from S$200
Notarised (if your insurer asks)
3-7 daysper 1-page document, notary + SAL included
- +S$40 for each extra page
- Includes the notary fee (S$75) and the SAL fee (S$87.20)
- Each separate document may need its own notary and SAL fee
Urgent
Same day*Extra charge
- *Same-day translation if sent before 11am on a weekday (short documents)
- The notary and SAL steps still take a few working days
Rare languages cost more. Tell us the language and we will quote. A translator's affidavit for court is quoted on request.
What Clients Say About Our Insurance Claim Translation Service
Read what policyholders say about our translation of their medical reports, hospital bills and claim papers.
Real Client Experiences
Swipe to read more success stories
Calm Help During Claim
"After hospital discharge, I had many papers. Insurance asked for English copies fast. I felt stressed. This service guided me slowly. I sent files online. Translation was accepted by my..."
Support When Time Was Short
"My accident claim had a tight deadline. Hospital bills were not in English. They explained steps clearly. I shared documents on WhatsApp. I submitted before the claim cut?off."
Clear Help For Family Claim
"I handled insurance papers for my mother. It was confusing. This team spoke calmly and used simple words. They translated medical notes carefully. The insurer accepted everything. It helped me..."
Easy Process After Surgery
"After surgery, I was tired and worried. Insurance asked for translated reports. This service made it easy. I sent scans online. They handled my records with care. Files came neat..."
Fair Price Honest Service
"Insurance claim costs were already high. I needed affordable translation. Their translators explained the price clearly. No surprise charges. Work was clean and correct. My insurer accepted the translated bill..."
Guided Me Step By Step
"This was my first health insurance claim in Singapore. I felt lost. They told me what document was needed and what was not. Translation was clear. I submitted everything on..."
Careful With Personal Details
"This service checked names and dates carefully. They asked before finalising. That gave me confidence. The insurer accepted the documents smoothly."
Helped After Overseas Treatment
"I received treatment overseas and needed to claim in Singapore. Reports were not in English. Your experts explained the process simply. Translation was clear and easy to read. Insurance follow?up..."
Quick Fix For Missing Paper
"My insurer asked for re?submission due to missing translated bill. I contacted them again. I did not miss the claim timeline this time. Very helpful support."
Simple Help For Travel Claim
"Travel insurance asked for translated clinic report. I was back in Singapore already. This service made it easy online. I sent photos and waited. File came clear and ready. Claim..."
Other Papers You May Need
Papers that often go into the same claim file.
Helpful guides
Several Documents for One Claim?
Send them together for one bundled quote with an itemised breakdown. You only pay for the pages that carry claim facts.
Common Questions About Insurance Claim Translation
Straight answers to the questions policyholders ask us most.
FAQ Group
Will my insurer accept a certified translation?
Usually yes. Most insurers and claims handlers in Singapore accept a certified translation with a signed accuracy statement and company stamp. Some insurers, and many overseas offices, ask for a notarised translation instead. Your insurer decides, so check its claim form or letter, or send it to us and we will tell you which one you need before you pay.
How much does insurance claim translation cost in Singapore?
A certified translation starts at S$40 a page, so a 5-page bundle starts from S$200. Same-day service costs S$20 more a page if you send it before 11am on a weekday. A notarised set starts at S$202.20 for 1 page, with S$40 for each extra page. Rare languages cost more. Send us scans for a fixed price within an hour.
Do I need notarisation, an SAL apostille or an affidavit?
Only if the office asks. Most Singapore insurers accept a certified translation. If your insurer or an overseas office asks for a notarised one, SAL must then authenticate it with an apostille; we arrange this, and the S$87.20 fee is included. For a claim in court, the translator swears an affidavit before a commissioner for oaths.
My claim deadline is in a few days. Can you still help?
Yes. Send short documents before 11am on a weekday and the certified translation can be ready the same day for +S$20 a page. A notarised set takes 3 to 7 working days because the notary and SAL steps add time. Message us on WhatsApp today and we will tell you honestly whether your date is possible.
Do I get a PDF and a paper copy? Do you need the originals?
A clear scan or photo is enough to start, and your originals stay with you. A certified translation comes as a signed PDF that you can upload to your insurer, with a paper copy on request. A notarised set comes on paper, because the notary signs a real page, plus a PDF of the full set. Courier for a small fee, or collect from our office.
Do I need to translate every page?
No. You pay only for pages that carry claim facts, such as the diagnosis, dates, amounts and stamps. Tell us what your insurer asked for, and we will suggest which pages to include. You decide. If the insurer later asks for more, we translate those pages at the same rate.
My bill is in a foreign currency. Do you convert it?
No. We keep every amount in the original currency, exactly as printed. Your insurer applies its own exchange rate, so a converted figure would only cause questions. We translate the currency name in full, for example "RMB (Chinese yuan)".
The handwriting is hard to read, and the drugs are in short form. What do you do?
Send a clear, flat photo with no shadow. We keep drug and test codes as printed and add the full name beside each one. Any word we cannot read is marked as "illegible", never guessed. If something looks wrong, such as a total that does not match, we tell you so you can ask the hospital.
My claim was refused because of the translation. Can you fix it?
Usually yes. Send us the insurer's letter and the old translation. Refusals often come from a page or stamp that was not translated, a name that does not match the passport, or the wrong kind of translation. We tell you what was missing and fix it before you resubmit.
Can you translate English papers into another language for a claim abroad?
Yes. Families and overseas insurers often need a Singapore police report, autopsy report or death certificate in their own language, such as Bahasa Indonesia or Chinese. Tell us the country first, because many overseas offices want a notarised translation with the SAL apostille, and some also need an embassy stamp.
Get Your Insurance Claim Documents Translated the Right Way
Send scans of your claim papers and your deadline. You get a fixed price within the hour and honest advice on whether your insurer needs a certified or notarised translation.