Interview Transcription Services in Singapore

We pull apart as much as the audio allows, and it is usually more than people expect. Where two voices sit right on top of each other and no ear can split them, we write that plainly with the time next to it, so you can go and hear it yourself. What we will not do is put words next to a name when we are not sure that person said them. On a hiring or complaint file, one wrong name is worse than a gap.

No. Tell us the start and end time you actually want and we bill only those minutes. Plenty of clients send us a two hour file and ask for forty minutes of it. One word of caution for workplace cases: cutting the beginning out can look bad later if somebody asks why. In that situation we suggest doing the whole thing and marking the small talk, rather than leaving a hole in the record.

Usually yes, and we listen to a few minutes before quoting so you are not surprised. Hard audio costs more because it takes far longer to work through, and we say that upfront rather than hiding it in the total. Once in a while a file is so poor that no honest transcript can come out of it. When that happens we tell you and charge you nothing, instead of sending back pages full of the word unclear.

What counts is the recording. Our transcript is the written version of it, and we can attach a signed page saying the two match, which is what most tribunals and lawyers ask for. Two tips from experience. Order the every word style, not the tidy one, because tone and hesitation can matter in these cases. And keep the original audio safe, exactly as it came off the device. A transcript without the recording behind it is far easier to argue with.

You get one transcript, written in the languages the person actually used, with each switch marked so nothing looks like a typing error. If a panel member does not read Mandarin, ask for the English version beside it and we add that as a second column. What we avoid is quietly turning the whole thing into English, because how someone chose to say something is often part of what you are judging.

Send us your coding rule and we follow it from the first line. Most boards want more than names taken out, so we also watch for the small things that give a person away: a workplace, a ward, an unusual illness, a street. Those get replaced too, and you get a separate key sheet so your team can still match code to person. The key never sits in the same file as the transcript.

The recording is yours and so is the transcript. We keep a copy only so you can ask for it again, and it is never shown as a sample or used for anything else. Ask us in writing to delete both and we do it, then send you a note confirming when. If your own rules set a fixed holding period, tell us the number of days at the start and we will work to it.

Yes, and this is where most cheap work falls apart. We set your layout, your speaker labels and your file naming once, at the start, and every typist on the batch works to that same sheet. Send us three or four first and check them before we run the rest. It is far easier to change the layout at file four than at file sixty, and it costs you nothing to look.