Meeting Transcription Services in Singapore

We start with Speaker 1, Speaker 2 and so on, keeping each voice apart all the way through. Then you read the first page and tell us who is who, and we swap the labels across the whole file in one go. Even quicker: send the attendance list with the recording, and mention who chairs it. The chair usually speaks first and hands over, which lets us match most of the room straight away.

No, and it is worth knowing the difference. A transcript is everything that was said. Minutes are a short account of what was decided, and they are usually approved and signed by the chair at the next meeting. We can give you both: the full transcript for your records, plus a one page summary your secretary can turn into minutes. What we will not do is call our summary official minutes, because only your board can adopt those.

Not inside the transcript, no. A transcript has to say what the recording says, or it stops being one. What we can do is deliver the transcript as it stands and, separately, a tidied summary your chairman is free to edit however he likes. Keep the two documents apart and label them clearly. Anyone who compares an edited transcript against the audio later will notice, and that is a far bigger problem than an awkward sentence.

Usually we get most of it, and we listen to a few minutes before quoting so nothing is a surprise. Difficult audio costs more because it takes far longer, and we say that at the start rather than hide it. One tip for next time: if your meeting app can save each person on a separate track, turn that on. It costs you nothing and makes a dialled-in voice far easier to catch.

No. Give us a start and end time and we bill only those minutes. Many clients send two hours and ask for fifty minutes of it. One word of care though, for anything that might be looked at later: cutting a chunk out can raise questions about why. In those cases we suggest doing the whole meeting and marking the small talk instead, so the record has no gap in it.

Send the board pack along with the audio and they almost always will. Spoken numbers are easy to mishear, especially over a phone line, and having the paper in front of us settles it. Where a figure is still unclear we mark it rather than pick the likeliest one. We also never correct a number that was said wrongly in the room. If someone misspoke, that is part of the record, and your team decides what to do about it.

One file by default, written in whichever language each person used, with the switch marked so it never reads like a mistake. If some of the people receiving it do not read Mandarin, ask for the English beside it and we add a second column. We avoid quietly turning the whole thing into English, because the language somebody chose for a sensitive point is sometimes part of the story.

Two people: the typist and the checker. Ask and we give you both names, which some compliance teams need for their own record. Nothing goes to outside help and nothing is run through a free online tool, where anything pasted in can sit on a server you do not control. Tell us at the start if the matter is sensitive and we keep it off shared folders entirely.

Yes, and this is where cheap work usually falls down. We set your layout, your speaker labels and your file naming once at the start, and everyone works from that sheet. Your regular team names and project terms are saved too, so nobody spells them differently in week nine. Check the first two files carefully before we settle into the routine. Changing the layout at file two is easy, at file forty it is not.