MOM Document Translation in Singapore

If MOM rejects the file purely because of a translation issue — wrong term, missing stamp note, salary mismatch — we fix it for free and resend a fresh certified copy. If the rejection is for a non-translation reason like quota or salary level set by your employer, the translation has done its job and a refund does not apply. We are clear about this from day one.

Yes. Send us the company name, UEN, GST number and billing address with your order. The official invoice goes out in the company name with proper GST breakdown, so HR or finance can claim it without raising it back to you. Bulk worker batches can be billed as one consolidated invoice.

Always the current passport spelling — that is what MOM matches against. If your old contract or payslip shows an earlier spelling, the translator keeps the original wording inside the body but adds a short note like "[Spelt as XYZ on previous passport; current passport shows ABC]". This prevents the officer from raising a name-mismatch query on your file.

MOM does not publish a fixed list of approved translators. What officers look for is a properly certified translation from a known agency — full translator declaration, name, signature, stamp and contact details on every page. We have been delivering work pass translations since 2003, and every file we issue carries that full certification block, which is exactly what MOM accepts.

Salary and HR papers stay inside a small case team — your assigned translator and one QC reviewer. Both have signed NDAs. Your employer, colleagues, or anyone outside that team never sees the figures. We do not use payslips as samples, do not store them on shared drives, and delete files on request once you confirm the final copy is in your hands.

If your original translation was clean and MOM did not flag it, the same file works for the appeal — no need to re-translate. If MOM raised a specific issue with the wording, layout or a missing stamp note, then we update only those points and reissue a fresh certified copy. Send us the MOM rejection note and we will tell you exactly which path applies.

MOM usually wants the full contract translated — partial translations often get sent back. That said, repeating items like a standard boilerplate annexure used by your old employer can sometimes be handled with a summary note. Send the document over first; we will go through it and tell you which pages need full translation and which can be summarised, so you do not pay for what is not needed.

Every stamp, seal, signature block and place name is described in English at the exact spot it appears — for example "[Round red stamp of Shanghai Tech Co. Ltd, dated 12 March 2024]" or "[Place: Dongcheng District, Beijing]". Nothing on the source gets skipped or summarised away, so the MOM reviewer sees a full picture and never wonders what is hidden behind a foreign-language stamp.

No, and this is exactly where careful translation matters most. When a document layout is unfamiliar, the translator adds short side notes — "[Issuing body: Ministry of Labour of Republic of XYZ]" or "[Equivalent to a salary statement under local law]" — so the MOM officer immediately understands what each section means. Familiarity is not the issue; clarity is, and we build clarity into every page.

If you cancel before the translator has started on your file, we issue a full refund minus a small admin fee. If work is in progress, you pay only for the pages already translated and we stop right there. Once a file is fully delivered, refunds do not apply — but the finished copy stays valid for one year, so you can still use it if plans change again later.